YOUR CHOICE FOR LOW COST, HIGH QUALITY
BUSINESS PROCESS OUTSOURCING
We believe customer service is about more than solving problems and answering questions. We strive to be the best and treat your customers like our own. Inbound or outbound, we’ve got you covered.
Whether by phone, email or live chat on your website, we love to sell. Let us help increase your close rates and generate more business.
Does your company need help with data entry, administrative tasks, scheduling, virtual reception, and more? We can most definitely assist.
Why use your valuable time handling with telemarketing, cold calling and lead generation? We generate real results fast. More leads, more confirmed appointments and more business.
Save time and money by letting our team handle repetitive, time consuming tasks that can slow down your business.
Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.
Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile agents by personality as well as skills to find exactly the right people for your program. Recruiting graduates from the leading universities, we deliver top performing, motivated candidates.
Our training systems educate our agents on how to relate to customers, discern their needs. We understand that memorized scripts and pre-packaged answers do not offer the best results. We study your product, your company culture and your communication style.
With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations and employees in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals.
And we’ll have an outsourcing specialist get in touch.
1820-666 Burrard Street, Vancouver BC V6C 2X8
© 2019 Concert 8 Solutions Inc. All Rights Reserved.