YOUR BUSINESS
PROCESS OUTSOURCING
PARTNER FOR THE
NEW ECONOMY

Delivering low cost high quality
business process outsourcing

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Because in this new economy, no one likes to wait – Alan Yong, CEO

Our Services

Customer Service
We are passionate about service. Customer Service is about more than solving problems and answering questions. Done well, it becomes an integral part of your overall marketing strategy. We learn your company's culture and communication style so we can take care of your customers as part of your team.
Proactive Live Chat
Live Chat is our specialty. Our proactive live chat team brings life to your website and a human connection to e-commerce. What's more, proactive live chat can increase close rates up to 70% and revenues up to 20%, all from your existing web traffic. Visit YourChatTeam.com for more.
Product And Tech Support
Let our highly trained product experts take care of your customers. We study your product and services in detail. We listen, learn and become the experts. When your customers have questions, we have answers 24/7, 365 days a year. Happy customers are loyal customers.
Virtual Assistant
Our virtual assistants will become a valuable dedicated and indispensable part of your team. We bring skilled professionals who provide administrative, technical or creative services. We recruit to specifically suit your needs and can provide a huge array of expertise -all at a more affordable price.
Sales Support
Maximize your results and grow your top line with our highly effective team of proven sales experts. By phone, by email or through live chat on our website, we love to sell. Let us increase your close rates and generate more business by integrating a live human connection to your online strategy.
Lead Generation & Appointment Setting
Why use your valuable time in cold calling and lead generation? We generate real results fast. More leads, more confirmed appointments and more business.
Social Media Support
Build your brand impact through effective social media support. We are there to engage with your customers, answer their questions and create results. We work with all platforms and seamlessly integrate your social media with your overall sales, marketing and customer service strategy.
Back Office Support
We provide a full range of back office support services. Save time and money by letting our team handle those repetitive and time consuming tasks that can slow down your business. We free you up to focus in growing your business rather than working on it.

PROACTIVE LIVE CHAT

Our YOUR CHAT TEAM division was created to provide Live Chat solutions bringing life to websites. We provide highly trained Live Chat experts who combine advanced analytics with Live Chat to proactively engage with website visitors in real time, answering questions and driving sales.

DELIVERING 8 DIMENSIONS OF VALUE

GROW YOUR SALES

We are not just a service to sell. Let us help drive your top line sales with Live Chat on your website, to Sales Assist over Voice, Email and Social Media to Lead Generation and Appointment setting.

SCALE FASTER AND STAY IN CONTROL

Scale quickly as you grow and only pay for the support you need.

DEDICATED TEAM

Our job is to mirror your in-house staff. We learn your company culture, your products and your systems. We then build a dedicated team who become you -taking care of your existing and potential customers as if they were our own.

COST SAVINGS

Save money and infrastructure by taking advantage of our economies of scale and existing systems. Free up resources to invest in growing your business.

FOCUS ON WHAT YOU DO BEST

Let us take care of your customers and free you up to focus on your core business and doing what you do best.

LEVERAGE EXISTING EXPERTISE

Benefit from our extensive expertise and experience rather than starting from scratch on your own.

NO UPFRONT INFRASTRUCTURE COST

Get access to a top level support team without large upfront investments in technology and infrastructure.

HIGH QUALITY AND ACCOUNTABILITY

We work with you to develop specific measurable KPI’s and we provide detailed reporting to ensure that we are always improving and that you always get the results you needed.

THE BPO FOR THE NEW ECONOMY

THE CONCERT8 SOLUTION

In this environment, having a solid customer service and support team standing behind you is critical. That is where Concert8 steps in.

Concert8 provides Business Process Outsourcing  (BPO) services for the new economy. BPO is the backbone that allows e-commerce to flourish and Concert8 is your secret weapon.

Our dedicated, highly experienced team takes care of your customers with the highest level of support, service and sales leaving you free to do what you do best -growing your business. You get world class customer sales and support without the upfront investment in staffing and infrastructure. We are scalable, we grow with you and you pay only for what you need. We provide service as good or better than you can and often do so at a much lower cost.

Customer support isn’t only about troubleshooting and problem solving. Done well, it builds customer loyalty and becomes an integral part  of your marketing program. Happy customers are loyal customers.

WHO WE ARE

OUR EXPERIENCE

Our management team brings over 15 years of experience in Marketing, IT and the multi-lingual Business Process outsourcing industry, running operations in Canada, The Philippines, China and India serving such multi-nationals such as AT&T, Mastercard, Fido, Bell Mobility, Virgin Mobile, Hilton Marriott and others. Based on this experience our Founders set out to build a different kind of Outsourcing Company.  One dedicated to bringing a live human connection to the world of e-commerce and making the power of BPO services available to small and large companies alike.

OUR PEOPLE

Our value starts with people. Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile agents by personality as well as skills to find exactly the right people for your program. Recruiting graduates from the leading universities we deliver top performing, motivated candidates.

We follow this up with an impressive career development program, salaries and benefits ensuring high performing team and lower attrition for our customers.

OUR ROOTS

Proudly Canadian with our headquarters in Vancouver British Columbia, and with our state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.

OUR CULTURE

People love to work at Concert8 and it shows.  With extensive on-the-job training, competitive salaries and benefits, recognition programs, team events and a focus on promoting from within, Concert8 is more than a job, it is a career and a family.

OUR TRAINING

Our training systems educate our agents on how to relate to customers, discern their needs.  We understand that memorized scripts and pre-packaged answers do not offer the best results.  We study your product, your company culture and your communication style.  We then use our advanced knowledgebase and consultative selling techniques to find a solution specific to each customer’s needs ensuring your customers get the answers they need and you get more sales and happy customers.  Our low student-to-teacher ratios and advanced learning methods ensure these more complex skills are quickly learned and retained.

15 YEARS GLOBAL OPERATION

With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, and multi-national operations and employees in several countries, multi-national customers and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals.

INDUSTRIES WE SERVE

Concert8 serves a broad range of industries with an even broader range of programs. Through our unique, value-driven approach, Concert8 has consistently lowered costs on its client programs while improving quality and delivering more efficient service.

Concert8 collaborates with each client to understand its outsourcing needs and jointly create solutions. We work closely with our clients to train our professionals so that they have extensive knowledge of our clients’ products and services.

Concert8’s industry focus involves complete alignment of our organization with our clients’ in terms of culture, goals and metrics.

Travel And Hospitality
Financial Services
Technology
Telecommunications
Consumer Products
Healthcare
Education
Entertainment
Insurance

Our Clients

TESTIMONIALS

CONTACT US

Canada Address: Park Place, Suite 1820 – 666 Burrard Street, Vancouver, British Columbia Canada V6C 2X8

Philippines Address: Ground Floor, Alco Building, 391 Sen. Gil J. Puyat Ave. Makati City

Email: info@concert8.com

Canada: +1-800-909-6977

Philippines: +63 915 345 0897

Philippines: +63 2 403 4001

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