Proudly Canadian with a corporate headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center in Manila, Philippines,
Concert8 brings our business process outsourcing customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.
Concert8 invests more time-per-hire than any leading centre. Our thorough recruitment process includes extensive interviews and testing. We diligently profile agents by personality, experience and skill to find the right people for your program.
Recruiting graduates from the leading universities, we deliver top performing, motivated candidates.
Our training systems educate our agents on how to relate to customers, discern their needs. We understand that memorized scripts and prepackaged answers do not offer the best results. We understand that memorized scripts and prepackaged answers do not offer the best results.
We study your products and services, your company culture, and your communication style to provide the best for you and your clients.
Our training systems educate our agents on how to relate to customers, discern their needs. We understand that memorized scripts and prepackaged answers do not offer the best results. We understand that memorized scripts and prepackaged answers do not offer the best results.
We study your products and services, your company culture, and your communication style to provide the best for you and your clients.
15 YEARS GLOBAL OPERATION
With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals.
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