GET TO KNOW OUR AGENTS
Meet the Real Concert8 Team
Get behind the scenes with experienced high performance team members at Concert8.
Team Supervisor
TRAVEL AND AIRLINES (US, BRAZIL, CANADA, UK, AUSTRALIA, HUNGARY)
"I'm a team Supervisor and travel industry expert and part of a global team providing hotel and ground transportation bookings for airline companies worldwide. My team supports pilots and flight crews of major airlines so they can safely serve the traveling public.
When a flight lands in a new location, my team ensures the crew have hotel accommodations and ground transportation ready, and all their logistics covered. My team also helps airlines secure rooms for passengers stranded at airports due to flight delays. It's an exciting, dynamic role and we work directly with our client’s team members in the US, Brazil, Canada, UK, Australia and Hungary and interface with hotels and airports on 6 continents daily!"
Accountant
FINANCE AND ACCOUNTING (IRELAND)
"I am a certified Accountant with a post-graduate degree in finance and over 10 years experience in senior finance roles. I oversee a full accounting team for an Ireland based client with over 300 employees. My team handles all areas of Payroll, billing, accounts receivable, accounts payable, and reporting.
I report directly to the Client’s CEO and act in the role of controller. Our Concert8 team integrates directly with the client’s team in Ireland."
Customer Service Specialist
FINANCIAL SERVICES (CANADA)
"I am team leader supporting a Canadian based financial services company and hold a bachelor’s degree in business administration. Our team handles a combination of inbound Customer enquiries as well as Outbound contacts to the existing customers of our client. We make recommendations on financial products, handle loan applications and answer customer questions using voice, email and live chat."
Live Chat & Email Support Agent
E-COMMERCE & FASHION (USA & CANADA)
"My Concert 8 teammates and I provide customer service support to a large international fashion brand. We monitor traffic on their North American e-commerce sites with live chat, email and voice. We help customers find the right products, make style recommendations, answer inquiries and promote sales.
We also handle customer returns, exchanges, custom orders and overall client support. We work directly with the client’s teams in New York and Vancouver. "
SaaS Support
SAAS & INDUSTRIAL (AUSTRALIA & ISRAEL)
"I hold a bachelor’s degree in IT services, and my team supports an SAAS software company based in Tel Aviv, Israel. Our client’s software uses AI technology to provide predicative maintenance reporting for large industrial production facilities. We provide end-user support for the technicians and engineers using our client’s software platform in on-site industrial settings.
The primary client we support operates the largest port facility on the west coast of Australia. We are able to remotely monitor facilities operations in real time and help prevent maintenance outage issues before they occur. "
IT Professional
SAAS AND AI SOFTWARE DEVELOPMENT COMPANY (USA)
"I am certified Microsoft IT professional with a bachelor’s degree in IT and Networking. I support a San Francisco based Artificial Intelligence SAAS software company. I work directly with their global team development team, providing end user support and product development on their platform with a focus on SQL programming and database mining."
Quality Control Specialist
MANUFACTURING COMPANY (UK)
"I work with a Concert8 team supporting a UK based pet food manufacturer. We are responsible for monitoring all aspects of their Quality Control process.
We receive QA data at the end of each production day in the UK. Our team then compiles and analyzes the data, looks for any anomalies and generates summary reports which are ready when the UK production team arrives in the morning. This gives the UK team the tools and information they need to optimize production and quality for the following day."
Tier 1 & 2 IT Support
SAAS & SOFTWARE SUPPORT (BULGARIA)
"I'm part of a Concert8 team supporting a publicly traded SAAS software and AI company based in Bulgaria. Our client’s software uses AI technology to optimize website performance for business and e-commerce retailers.
We are all certified IT professionals who provide end user support for Tier 1 and Tier 2 issues and support the development team. Concert8’s Philippine team covers the European evening and night shifts so that the Bulgarian team can rest at night. Being in different time zones can be a big advantage!"
Collections Agent
MUSIC & ENTERTAINMENT (USA)
"I come from a finance and accounting background. My team supports one of the largest travel providers in the Music and Entertainment industry working with some of the biggest names in Hollywood and Music. They provide travel, logistics, hotel and event bookings for large groups of entertainers and staff during Concert tours and Movie Productions.
Our Concert8 team works directly with their New York office and provides all the back-office billing, invoicing and collections services for our client’s operations. It is exciting work knowing we play an important part in some very big productions."
