Are you looking into getting a quote or two for a potential outsourcing project? Whether you already know how to outsource and are familiar with the process, or it’s your first time outsourcing, there’s a lot more involved than just choosing a few outsourcing companies, making
For starters, before asking how much outsourcing costs, you should know roughly what you want done for your business and also make sure to set your expectations. Why? Because the more answers you have on hand, the less back and forth there will be to reach the number you want. BPO costs can vary highly with your specific needs. How much does a virtual assistant cost? How about a outbound telemarketer? Or a customer support agent? The rates definitely aren’t going to be the same. The clearer your goals are, the sooner you can figure out if the outsourcer you’re speaking to is a good fit. Wouldn’t it be great to get an accurate quote from the best potential BPO (business process outsourcing) partner in the shortest amount of time possible?
If you want to speed things up, here are twelve helpful questions to ask yourself before making that first leap:
1. What tasks do I need accomplished, or what positions do I need filled?
2. How many staff do I need to hire?
3. What hours do I need them to cover?
4. Which time zones will the above be in?
5. Are there any targets/KPIs that need to be met? And do I need help building these targets/KPIs?
6. Will I need to receive reports on a regular basis? If so, how often?
7. Which tools will I need, and which do I already have?
8. What deadlines need to be met? For example, for training or project launches.
9. Do I have the necessary training materials in place, or do I need my BPO partner’s help with creating them?
10. Who will be my company’s point of contact with the BPO?
11. What is my (approximate) budget?
12. Am I looking for long term staffing or just a one-time campaign?
We hope the questions above can help you in your journey to find your next (or first) BPO partner. 🙂 Wondering what our pricing might be? Feel free to get in touch with us here.