Before You Get an Outsourcing Quote
First things first- before you find out how much it costs to outsource to the Philippines, you should know what you want to outsource. It’s not only difficult for the BPO (business process outsourcing) to give you an accurate quote without knowing potential work volume and kinds of tasks you need done, any quote you get without this information could be inaccurate. If you want to outsource a basic customer service helpline, the cost is likely not the same as outsourcing tier 2 tech support.
And while we know many companies look to outsourcing for low prices or to lower existing call center costs, you should be especially wary of astonishingly low, publicly listed pricing. These types of outsourcing companies may not be able to provide the level of service you expect if your product or service are even a little complex. With our years of experience, we feel customized quotes are always the way to go- unless your service or product are really that simple.
If you don’t already know what to ask when looking for a quote, we’ve written a quick list of the things you should know before looking for BPO quote. And one more thing to note, the vast majority of business process outsourcers charge a cost per seat on a monthly basis. If you have a low volume of tasks that only require a few hours of work per week, you can still outsource to the Philippines, but might instead consider a freelancer or shared virtual assistant.
Decide if Outsourcing is for You
You should also know about the pros and cons of outsourcing to see if it’s a good fit for your business in the first place. The good news is, outsourcing comes in many forms, and there’s very likely one that works for you.
The Costs of Outsourcing in the Philippines
Now that that’s out of the way, we can finally share the approximate costs of outsourcing to the Philippines (one of the top outsourcing destinations in the world). We can do a simple cost comparison between a 9-5 agent in the Philippines and in the US. As an example, in Seattle, Washington, USA, your hourly cost just for a customer support agent’s salary would be anywhere from $17 to 25 USD. On top of that, at the very least you’d need to add office space, hardware (think laptops, printers, headphones), software subscriptions, bandwidth, hiring costs, and countless other human resource expenses.
Whereas in the Philippines, an $8-15 USD hourly pay could cover not only your agent’s salary, but also the costs mentioned above and more including hiring, healthcare, training, office supplies, you name it.
Choosing the right BPO partner when you outsource to the Philippines doesn’t just help you lower your call center bill, it also gives you peace of mind when it comes to human resources. Any employee issues could be handled entirely by the BPO on your behalf. To name a few- vacations, health insurance, sick days and any potential disputes (which we doubt you liked handling in the first place). The benefits of outsourcing can go far beyond cost savings- you can’t imagine how much time you can free up. Think about it, how much time did you spend on your last round of hires?
Final Notes
But if you’re still not sure about outsourcing to the Philippines, don’t hesitate to reach out to us at Concert8 and we’ll see if we can work something out for your business. We’ll even refer you to another outsourcer if our services aren’t the right fit.
And if you’re already sure you want to outsource? We’re still happy to answer any questions you might have about outsourcing.