Customer Service
Outsourcing customer support is about more than solving problems and answering questions. With our 24/7 phone, chat, email, messenger and social media support, we strive to be the best and treat all of your customers like our own, reducing trouble tickets and growing customer loyalty.
With years of experience providing both tier 1 and tier 2 tech support in software and hardware in various industries (including SaaS, e-commerce and telecommunications) using various platforms, you can trust our expert team when you outsource tech support to Concert8.
Technical
Support
Live Chat Support
We can provide live chat agents on your website 24/7 for customer service, lead generation, sales or just about anything else you think we can help you with. Want to learn more about Concert8’s managed live chat support services? Visit us at www.YourChatTeam.com.
Whether by phone, email, social, or even live chat on your website, our BPO agents love to sell. If you need our agents to close or process sales, or help generate appointments for your in-house sales, we would love to help you grow your business.
Sales
Support
Virtual
Assistance
Does your company require assistance with data entry, administrative tasks, scheduling, diary management, online research, virtual reception, and more? We can most definitely help.
Save time and money by letting us handle repetitive, time consuming tasks slowing down your business. Need help with Billing? Claims processing? Transcription? We do it all!
Back Office Support
Collections
Our BPO has live agents solely focused on collecting your debts and unpaid invoices with experience in various industries. Whether you need assistance with initial collections attempts or bad debt recovery, just let us know.
Why spend your team’s valuable time worrying about telemarketing, cold calling, appointment setting and lead generation? Our call center is staffed with sales experts focused on helping businesses sell more, generate and capture real, qualified leads fast. More leads, more business.
Lead
Generation
Order
Processing
When you outsource your order taking and processing services to us, you can be sure orders are processed efficiently and accurately at all hours of the day. 24/7, 9-5, after hours, whenever you need.
Handling dispatch, especially after hours, can be quite the handful. Outsource to us and take the load off your in-house team. Whether for your moving company, security firm, repair service, and even logistics or courier service, we can help.
Dispatch & Scheduling
We're also
experienced with...
- App Support
- Travel Bookings
- Third Party Verification
- Transcription
- Claims Processing
- And more, just ask us!
Interested in a FREE QUOTE? Have any questions?
Fill out the form below and our team will get in touch.